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Hundreds of people gathered outside the embassy for visa appointments Wednesday, or waited outside for loved ones.

“This could help reduce illegal immigration, and make it so people can go to the United States in a safer way,� said applicant Ariel Arzuaga, a 59-year-old technician once deported from Panama, one of the Central American jumping-off points to U.S.-bound migrants in recent years.

Visa services were fully restarting Wednesday for the first time since a virtual shutdown prompted by health incidents among staff slashed the American presence in Havana in 2017.

The embassy gradually began to expand such services and diplomatic staffing in a limited capacity in May. Now the U.S. could give at least 20,000 visas a year.

The U.S. embassy said on Friday that “the United States is working to ensure safe, legal, and orderly migration.� Officials there declined to comment on events Wednesday.

In late December, U.S. authorities reported stopping Cubans 34,675 times along the Mexico border in November, up from 28,848 times in October.

The growing migration is due to economic problems, discontent among Cubans and the relative ease with which Cuban migrants can obtain legal status in the U.S., another hangover from the Cold War.

Many Cubans have been traveling fewer than 100 miles by sea to Florida, often arriving in precariously constructed boats packed with migrants. Most recently, the arrivals of hundred migrants by boat in the Florida Keys this week prompted the temporary shutdown of Dry Tortugas National Park.

The full resumption of visa work at the embassy comes after a series of migration talks and visits by U.S. officials to Havana in recent months.

Recent small steps are a far cry from relations under President Barack Obama, who eased some decades-long sanctions during his time in office and made an historic visit to the island in 2016. But visa and consular services were closed on the island in 2017 after embassy staff were afflicted in a series of health incidents that remain publicly unexplained.

Under President Joe Biden, the U.S. has eased some restrictions on things like remittances and family travel from Miami to Cuba, but has fallen short of many Cubans' hopes that a Biden presidency would return the island to what's remembered from the Obama era.

Restrictions on tourist travel to Cuba, and the imports and the imports and exports of many goods, remain in place.

Also kindling tensions has been the Cuban government’s harsh treatment of participants in the island’s 2021 protests, including hefty prison sentences doled out to minors, a constant point of criticism by the Biden administration.

Cuban officials have repeatedly expressed optimism about talks with the U.S. and steps to reopen visa services. Cuban Deputy Foreign Affairs Minister Carlos Fernández de Cossío Domínguez said in November that ensuring migration through safe and legal pathways is a “mutual objective� by both countries.

But Cossio also blamed the flight of tens of thousands from the island on U.S. sanctions, saying that “there’s no doubt that a policy meant to depress the living standards of a population is a direct driver of migration.�

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Associated Press writer Andrea Rodriguez contributed.